2015: A year of growth. Lessons learnt

Source: 2015: A year of growth. Lessons learnt

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2 thoughts on “2015: A year of growth. Lessons learnt

  1. Awesome article, I especially like point number 2,too often we forget that whilst we all have a contractual obligation to our jobs we are also individuals, we are human. This humanity is sometimes not defended, and as staff, I have learnt if you want to have committed staff, defend their humanity, and this is done through a dimple excersise called empathy. In a world that is so customer led, we should remember that in the grand scheme of things, there are two types of customers who are equally important – the internal customer and the external customer and in order to be a leader you need commitment from both, because let’s be honest anyone can learn how to manage, few know how to lead.

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    1. Thanks for the feedback Trudi, taking care of your internal customers first creates a multiplier/ ripple effect and makes catering to your external customers that much easier.

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